Darveys Terms and Conditions banner

Introduction

  1. www.darveys.com ("website") is an Internet-based content and e-commerce portal owned & operated by Darveys Limited via its subsidiaries Darveys Italia Srl, Darveys UK Ltd, Darveys Usa LLC & NR Wardrobe Fuss Pvt Ltd.

By accessing and using the Site, you agree to comply with these Terms of use and the Site's Privacy Policy. Upon completing your registration, you consent to receive email communications from us. The Site must not be used for any unlawful or prohibited purposes outlined in these Terms of use, including soliciting illegal activities or infringing on the rights of Darveys or others. Despite other provisions, you are restricted from using this Site to:
(a) transmit any information, data, text, images, files, links, or software unless related to your authorized use of the Site or in response to specific requests from us;
(b) introduce viruses, worms, Trojan horses, or harmful code to the Site or any other computer or website;
(c) gain unauthorized access to any computer system;
(d) impersonate any person, including a registered/unregistered user or Darveys employee;
(e) invade privacy or violate any personal or proprietary rights, including intellectual property rights;
(f) misrepresent user identity or use a false email address;
(g) tamper with or gain access to the Site or any of its components;
(h) engage in fraudulent activities; or
(i) collect information about other users for any purpose, including sending unsolicited commercial emails.

Upon joining our user base, users shall be able to create their unique login and password combination, maintaining the confidentiality of which shall solely be the users responsibility. The user shall also bear responsibility for all activities that occur under his/her password and thereby account. Users agree to:
(a) Immediately notify Darveys of any unauthorized use of their password or account or any other breach of security, and
(b) Ensure to safeguard the confidentiality of their account including not being limited to logout their account at the end of each session. Darveys shall not be liable for any loss or damage arising from users' failure to comply with this requirement.

Additional terms and conditions may apply to specific sections of the Site, which terms are made part of these Terms of Use by reference. Users agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted or emailed for, or applicable to, a specific portion of the Site the latter terms shall be in effect. The following terms and conditions apply to the applicable features on the Site: Discount Voucher: Darveys Discount Voucher is honoured only on the Site Darveys and respective storefront of Darveys which it is valid for. The Discount Voucher has a validity and can only be applied by logging into your Darveys account. If your account is terminated for any reason, any Discount Voucher balances in your account will be immediately cancelled. Gift Voucher: Darveys Gift Voucher is honoured only on the Site Darveys. The Gift Voucher balance can only be used in the same storefront in which it was issued. Kindly login into your Darveys account in order to utilize the Gift Voucher. Darveys will not be responsible for the loss of the Gift Voucher. We reserve the right to change our logistic provider/s at any time as needed to best fulfill customer orders.

At Darveys, we are not just an internet-based website; we are the users' gateway to a world of luxury fashion where they can explore, shop, and indulge in high-end fashion. Our aim is simple yet powerful: to connect users with the finest luxury clothing, footwear, and accessories from the leading luxury fashion brands (collectively, known as "Products") across the globe. However, it's not just about what you buy, it's about how you experience it. We offer a seamless and secure process, ensuring your journey is as delightful as your purchase (all such services are cumulatively referred to as the "Service"). The sale/purchase of products is additionally governed by specific policies of sale, like cancellation policy, return policy, etc. Our policies, from cancellations to returns, are designed with the satisfaction of our users in mind. For every product sold on Darveys, we provide specific details on the product page itself for users to review. We stand as an independent entity, with no type of connection or control over the brand owners or manufacturers.

All goods purchased through Darveys.com are subject to warranty/exchange provided by the entities selling on Darveys.com. The brand owner and their channel partners are not responsible for warranty/exchange of goods purchased through Darveys.com.

The user hereby consents, expresses, and agrees that he/she has read and has a complete comprehension of how we collect and use their data. By accessing and using the website, users agree to the terms outlined in our Privacy Policy and confirm that all information provided by the user is accurate and up-to-date.

When making a credit card transaction, it is essential to use your own credit card. Darveys takes no responsibility for any instances of credit card fraud. The responsibility for any fraudulent use of a card lies solely with the cardholder, and the burden of proof to demonstrate otherwise rests entirely on the cardholder.

The user agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website. Restricted reproduction and copying of our website content may be permitted if the company name i.e. “Darveys Limited” is stated as the source and prior written permission has been sought for the same from the company i.e. Darveys Limited. In order to remove all ambiguity in this regard, we hereby state that any reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the website is strictly prohibited.

The user agrees not to post any derogatory and defamatory messages on the “website” or through our service. In this capacity, the user shall also be liable to adhere to, but not limited to, the following rules and regulations, which include and not limited to:

  1. Defame, malice, ill-treat, stalk, menace, or otherwise breach the legal rights of others.
  2. Issue, mail, upload, distribute or disseminate any unfitting, misdirected, slanderous, repulsive, indecent, or illicit matter, name, stuff or data.
  3. Upload or transfer data files that contain software or other material saved by rational property laws and policies unless you possess or assure the rights to that or have obtained all the necessary consents.
  4. Transfer or disseminate files that contain viruses, debased files, or any other similar software or plans that may cause legal injury to the operation of the website.
  5. Carry on or advance surveys, competition, pyramid strategies, or string letters.
  6. Download or transfer any data file posted by a different user of a service that you experience, or fairly ought to know, cannot lawfully be allocated in such manner.
  7. Alter or remove any author ascriptions, effectual or other thorough findings or proprietary appointments, or labels of the beginning or reference of the package or other stuff comprised in a file that is transferred.
  8. Break any code of behavior or other guidelines, which may be relevant for or to any special service.
  9. Breach any applicable laws or rules for the time being in effect within or outside your jurisdiction.
  10. Breach, ill-use, unethically change, or affect any of the terms and conditions of this agreement or any other terms and conditions for the use of the website contained anywhere else.

If you think any content on this Site violates your copyright, you have the right to request its removal. To initiate this process, your request must include
(a) a signature (or electronic equivalent) of the copyright holder or an authorized representative;
(b) clear identification of the allegedly infringing materials and their location on the Site;
(c) your name and contact details;
(d) a statement affirming your good faith belief that the materials are infringing;
(e) confirmation of the accuracy of the information provided in your claim; and
(f) a declaration, made "under penalty of perjury," asserting that you are the lawful copyright owner or are authorized to act on behalf of the owner. Please direct any copyright concerns to manager@darveys.com.

By accessing the Site, you acknowledge and consent that all the content, materials, and components, including logos, graphics, button icons, and page headers, are the exclusive property of Darveys. These elements are safeguarded by copyrights, trademarks, service marks, or other proprietary rights and applicable laws. It is agreed that you shall refrain from engaging in activities such as selling, licensing, renting, modifying, distributing, copying, reproducing, transmitting, publicly displaying, publicly performing, publishing, adapting, editing, or creating derivative works from the content or materials found on the Site. Any use of the content and materials for purposes not explicitly permitted in these Terms of Use is strictly prohibited. However, with regard to the item custom-made service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content onto the website for public consideration and replication use of your content by third-party users, you agree to the terms wherein you allow a non-divided permit for the use of your content by third party users.

The content on this Site is considered to be complete and reliable; nevertheless, it may contain typographical errors, pricing inaccuracies, and other errors. We will promptly rectify any errors identified. We retain the right to:
(i) withdraw any stated offer;
(ii) rectify errors, inaccuracies, or omissions; and
(iii) modify prices, content, promotional offers, product descriptions, specifications, or other information without the obligation to provide notice of such changes (even after an order has been submitted, acknowledged, shipped, or received). Additionally, we reserve the right to limit quantities (even after an order has been submitted and/or acknowledged) and to modify, suspend, or terminate an event or promotion at any time without prior notice. In no event shall Darveys be responsible for any direct, collateral, punishing, accidental, peculiar, consequential harm or any other damages resulting from
(a) the use or the inability to use the services or products;
(b) non-authorized get to or revision of the user's transmissions or matter;
(c) any other matter in relation to the services; including, without restriction, damages for loss of use, data or revenue, arising out of or in any way associated with the use or performance of the website or service.

By utilizing this Site, you agree to indemnify, defend, and hold harmless Darveys, its parent company, subsidiaries, affiliates, as well as their officers, directors, employees, successors, agents, partners, contractors, vendors, manufacturers, distributors, representatives, and affiliates from any claims, damages, losses, liabilities, and associated defense costs, including attorneys' fees. This indemnification pertains directly or indirectly to a claim, including those made by third parties alleging infringement of intellectual property rights, arising from
(i) your use or improper use of the Site;
(ii) your violation of the Terms of Use; or
(iii) your breach of any law or the rights of a third party. You commit to cooperating fully in the defense of any such claim. Darveys retains the right to assume exclusive defense and control of any matter subject to indemnification by you

The site, its content, images, products, texts and information available from this site are provided on as available and as is basis without warranty of any kind, including not limited to the implements warranties of merchantability, fitness of a particular purpose, non-infringement, express or implied. Darveys does not warrant that the information on the site is free of errors; functions contained on the site will not be interrupted and be free of errors; defects be corrected; the site or the respective servers that are made available are free of viruses and other harmful components.

The Site's availability may be altered, suspended, or discontinued, either in part or entirely, at any time and for any reason, without prior notice or cost. We hold the discretion to terminate or suspend your access to the Site and your account at our sole discretion, including for a breach of these Terms of Use. If we inform you of the termination of your access, use of the Site, or your account, you are required to immediately cease all such activities. We retain the right to cancel, delay, refuse shipment, or recall any order if fraud is suspected. If these Terms of Use or your account are terminated, certain provisions, such as those related to intellectual property matters, representations and warranties, indemnities, and limitations of liability will continue to be in effect, as well as any other obligations that should naturally survive termination.

Before being shipped, all products undergo quality check procedures to ensure they meet or exceed market standards. We strictly prohibit the shipment of defective items or products of subpar quality on the Site. It's important to note that items damaged due to normal wear and tear, accidents, or misuse will not be considered faulty. Such items if returned will be rejected and sent back to the customer, with a refusal of any refund. If you receive an item that doesn't match the description, is flawed, or falls below the expected quality, you have the option to return it within the designated return period. Refer to our Returns page for detailed instructions on initiating a return. As a consumer, you hold legal rights concerning products that are faulty or not as described. These legal rights remain unaffected by anything stated in these Terms and Conditions.

Prices for products are depicted on our website and are integrated into these terms by reference. We ensure that all details, descriptions, and prices that appear on the Website are accurate. All prices are in Pounds.
Prices, products, product information and services may change at the discretion of Darveys.

Our estimated delivery time represents the best effort to provide an approximation of when a customer can expect to receive their order after making a purchase. We are not responsible for any losses incurred if the delivery occurs outside our estimated timeframe. If the customer’s account requires security validation, it may affect the delivery time. Darveys isn't responsible for delays due to customs clearance.

Darveys insures each purchase during transit until it is delivered to the shipping address specified by the customer. Ownership of the goods shall remain with Darveys until the order has been delivered to the shipping address provided by the customer, at which point ownership and all associated risks, including loss or damage, transfer to the customer.

In cases where the delivery is accepted by an individual other than the customer (including but not limited to a gift recipient or any other person present at the specified address), such acceptance shall constitute conclusive proof of delivery and fulfillment of Darveys obligations. From the moment the order is marked as delivered to the specified address, the customer assumes full responsibility for the goods.

In some cases, our delivery partner may offer options like
(a) signature release or
(b) leaving the delivery with a neighbor.
You acknowledge that Darveys bears no responsibility or liability for any loss or damage resulting from delivering your order according to your specified preference.

While we make every effort to ensure accuracy on our Site, occasional errors may occur. If we discover an error in the price of a product you've ordered, we will promptly notify you via email. You'll have the option to confirm your order at the updated price or cancel it. We reserve the right to decline to sell the product at the originally listed price, even if you've completed the checkout process. If we are not able to reach you, the order will be considered canceled, and any payment you've made will be refunded as per our Return & Refund Policy and Conditions.

For all orders, duties may apply, and the estimated duties are included in the total amount payable at checkout.

By initiating a return, you agree to assign exclusively to Darveys (to the exclusion of any other party) any right or interest in duty drawback associated with the returned item.

In certain cases, customers may be required to submit a copy of their identity card (e.g., driver's license, passport) to the courier service for verification purposes to facilitate smooth delivery. This information will be handled securely and in accordance with our privacy policy.

Unless otherwise specified herein, these Terms of Use, along with the Privacy Policy, constitute the entire agreement between the user and Darveys with respect to the Site shall supersede all prior or contemporaneous communication and proposals (oral, written or electronic) between the user and Darveys with respect to the Site. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full effect and force. The failure of Darveys to act with respect to a breach by the user or others does not waive Darveys right to act with respect to subsequent or similar breaches. Darveys failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. The section headings contained in these Terms of Use are included for convenience only and shall not limit or otherwise affect the terms of these Terms of Use. This agreement shall be governed by the law of the State of New Delhi, India and the parties submit to the jurisdiction of the courts of that State.

The Cashback offer is a discount voucher that can only be used on darveys.com. The offer is credited to your Darveys account after 15 days of complete order delivery, provided there are no returns initiated. The validity for using the cashback discount amount shall be 2 months, subject to a minimum order value. The voucher holds no monetary value, is non-transferable and cannot be exchanged or refunded for cash or credited to your bank account. The cashback discount amount can only be applied as a discount voucher for your future eligible purchases.