Darveys Terms and Conditions banner
Is it necessary to have an account to complete an order?

No, you only need an email address to get started. While we suggest creating an account to easily manage your wishlist and luxury shopping experience with us, you can still place and track orders as a guest user. Feel free to sign up whenever it's convenient for you.

How do I get information about my account?

After successfully setting up your Darveys account, simply log in using your registered email and password. Then, navigate to the 'My Account' section from your homepage, where you will find all the important information related to your Darveys account.

Is it possible to place an order for delivery outside of my country?

Our authorized partner luxury fashion boutiques on Darveys can fulfill orders to various international locations. However, if you wish to have delivery outside your country, you will need to change your Darveys storefront and select the desired country for delivery. If you're unable to locate your storefront, kindly reach out to us via email at assistance@darveys.com and we'll be happy to assist you with your order. We're continuously expanding our storefront presence, with new locations going live each month.

Please note that prices for items, policies and shipping charges may differ and apply, depending on your delivery destination and storefront selected.

What happens if an item I have ordered runs out of stock?
  • If the item is out of stock, it will be labeled as such, and you won't be able to add it to your shopping bag. If the item goes out of stock after you've added it to your shopping bag but before completing the checkout process, you will be notified during the checkout.
  • Such items can be added to your wishlist and we will try our best to contact our boutique and provide you with your wishlist item at the earliest possible. As soon as your wishlist item is available with our store, we will notify you for the same so that you can place your If an item goes out of stock after you have placed the order or received an order confirmation, then, we will try our best to fulfill the order by sourcing the selected item from our authorized partner 150+ luxury fashion boutiques across Europe.
  • If we are unable to source the ordered item/size for you, we will cancel the item at your convenience and issue the refund in the form of GV (gift voucher/store credit) or refund in your original source basis of your preference. Please note that in case GV is applied in an order, the entire order amount can only be refunded in the form of a Gift voucher/Store credit, adhering to our return policy. You can use the Gift Voucher for future purchases on Darveys, in the respective storefront where the purchase was initially made.
Why is the product price on Darveys showing different when I change my storefront?

The product prices vary in each country due to factors such as differences in taxes, duties & handling fee, overhead costs and logistics expenses associated with operating in that particular region. These factors contribute to the overall pricing structure for every storefront.

How do I contact Darveys?

You can contact Darveys via email at assistance@darveys.com (24 hours, 7 days a week), or reach us at +1(646-630-3070) (24 hours, Monday-Friday) via a phone call or WhatsApp message. If our phone lines are busy or you are unable to connect with a representative, we suggest emailing us as it is the quickest way to resolve your queries.

Our email support operates 24 hours a day, 7 days a week, whereas our voice/WhatsApp support is available 24 hours a day, Monday- Friday, but during busy periods like holidays, sales, and special campaigns, we may take a little longer in getting back to you.

Can I get an after sale service for the product?

All products sold on Darveys are sourced from authorized partner luxury fashion boutiques across Europe. The items sold are covered by the respective international warranties provided by the brand owners. Customers can avail themselves of warranty services directly from the brand owner by contacting them.

Is my personal information kept confidential?
  1. Rest assured that your personal information is kept confidential. We limit access to your details to ourselves and our subsidiaries, ensuring your privacy at all times.
  2. To become a Darveys user, we will collect your name, shipping address, contact number and email address. When processing your online order, we will also require your billing address.
How much does the shipping cost?

Express shipping on all orders £200 and over is free. A nominal shipping fee of £20 is charged for orders below £200.

What are the different storefronts on Darveys?

Storefronts are the different countries we operate in and have specific websites for that particular region.

How does the 5% cashback offer work on Darveys?

The 5% cashback offer is credited to your Darveys account after 15 days of complete order delivery, provided there are no returns initiated. The validity for using the cashback amount shall be 2 months, subject to a minimum order value. Please note that this cashback is a type of discount voucher that can only be used on darveys.com. For more information, please refer to our terms and conditions.